I'll keep this brief because it'll only be of interest to a few people (plus ca change?) and I'd hate it to come across as crowing about a rare instance of good fortune - BUT! If it helps inspire anybody reading to do the same and get a similar result, it's definitely worthwhile.
Now, a few years ago BC (Before Chatiry), I took out a loan from Egg to, as they say, consolidate a bunch of different debts, the amount being an eye-watering five figures. I don't regret the loan itself, it was necessary at the time, though I do regret a lot of the spending that led to that debt (It was all too easy back then to think I'd always be in debt, so what was the harm in adding a bit more? Berk!) but such is the luxury of hindsight. However, in taking the loan out I was strongly advised to take out Payment Protection Insurance (PPI), an extra cost on top of the loan and interest that theoretically covers payment if you're unable to pay due to ill health, unemployment, that sort of thing - the implication from the loan advisor was that the loan application would not be approved by Egg without me agreeing to some level of PPI, so I did. I got the loan and began the 72 monthly payments to clear it in 2012.
Time passed. I met the Missus and she introduced me to Martin Lewis' MoneySavingExpert website and weekly newsletter (which every UK-based reader should be signed up to, it's a national treasure). A year or so ago I start taking notice of part of the MSE site devoted to reclaiming - initially it was the bank charges section that caught my eye, but then I read about PPI reclaiming. Here's Mr Lewis giving a summary of the situation...
So PPI wasn't essential after all? Hrmph!
MSE's video and pieces on PPI reclaiming sounded as though it could be relevant to my own loan, but I was initially nervous about doing anything in case it somehow affected my credit score or would cause the lender to call in the debt early. However, such fears are utterly unfounded - as MSE notes, the very least that can happens is that your claim is rejected - and the MSE forums contained more and more examples of people successfully reclaiming against Egg for similar PPI. The MSE site contains straightforward form letters and leads you through the whole reclaiming process, so I figured - why not? It sounded like my case applied as an example of mis-selling, but I didn't know whether I had a successful claim or how long it would take. So, having requested a copy of the original loan agreement from Egg, a few weeks ago I sent a letter generated from the MSE template covering the circumstances of the loan and asking for a refund of the PPI on the loan.
Today I got my first full response from Egg. And it's a complete and total refund of the PPI that I've paid for over all these years, a total sum of over £2,300. Honestly, over two grand. I honestly thought I would have to fight for this, but it would seem the guilty parties have learned it's better to just 'fess up and pay out. I've ploughed it all into the loan amount itself, bringing the date it's completely paid off that much closer than before. And if I'd never seen the MSE website I wouldn't even have known I'd been mis-sold anything in the first bloody place, much less know that I could claim in back!
Martin Lewis is clearly doing his best to get this information out there on television and newspapers, but I suspect there's still a huge number of loan customers out there who were pretty much forced into taking out PPI that they didn't want or need, unaware that they're due every penny they've paid for it back. So if you, or anyone you know, has taken out a loan in the last seven years and there's PPI on it that's not wanted - take action. There's nothing to lose and a potentially huge amount to gain. All it takes is a letter.







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